Rich Tower
1912 Irving Road
Worthington, OH 43085
(666)-197-5280
r.tower@emailaddress.com
Job Objective: Looking for a position as IT Distant Assistance in a constant organization where I can use my abilities to benefit the organization.
Summary of Qualifications:
Remarkable encounter in offering Distant System Support
Excellent knowledge of server systems, network analytic resources and VPN troubleshooting
Familiarity with methods and services such as HTTP, HTTPS, FTP, DNS, fire walls, caching and proxies
Strong published and spoken interaction skills
Profound capability to focus on perform to at the same time manage several responsibilities
Proven capability to search for & acquire practical alternatives to difficult situations
Work Experience:
IT Distant Assistance, 2006 - Present
Staples, Inc., Worthington, OH
Delivered customized IT facilities support for client platform from a central service using remote abilities and innovative automated resources.
Managed to recognize, repair, research, support and take care of client IT issues.
Ensured precise and up to date distribution of details.
Assisted customers in fixing all computer-related issues through remote sign in, over the phone and by email.
IT Distant Assistance, May 2000 – This summer 2005
Mitre Organization, Worthington, OH
Troubleshot, clinically diagnosed all common PC relevant issues.
Assisted with PC, network application and components improvements as required.
Responded properly to end customer group concerns.
Assisted in examining and implementing application improvements on all systems.
Documented helpdesk issues and applied appropriate follow-up until quality of issue.
Education:
Bachelor’s Level in Information Technology, Concordia University–Irvine, Florida, CA
IT Remote Support Resume Sample
