John Washington
23 Install Street
Weidman, MI 48893
(666)-434-5355
w.washington@emailaddress.com
Job Objective: Looking for a position as IT Assistance with an company where I can utilize my abilities and be an resource to the company.
Summary of Qualifications:
Remarkable encounter operating in a IT support environment
Excellent knowledge of handling client Support Level Contracts (SLA's)
Proficient with Windows 2000, Perspective, and Effective Directory
Familiarity with system topologies both regional and wide-area
Profound ability to take care of basic to innovative components, software, and connection issues
Sound client interaction, intra-personal and interaction skills
Work Experience:
IT Assistance, 2006 - Present
Norix Team, Inc, Weidman, MI
Performed on all factors of IT Assistance Profile action.
Assisted the venture supervisors and other IT management to provide cost benefits.
Ensured reliability and honored requirements, techniques, and guidelines for all tasks.
Executed Assistance Project Plan dealing with venture group to meet venture goals.
Managed recognition, quality and escalation of venture threats and problems.
Ensured that all Technological Implementations and Assistance Features are expertly conducted.
IT Assistance, May 2000 – This summer 2005
URS Organization, Weidman, MI
Maintained data source and product collection and assured to upgrade the costs matrixes and client information.
Provided day-to-day client contact, looking for solutions to client problems.
Managed special tasks dealing with Assistance Categories and divisions.
Coordinated with technical & in-house client support employees to figure out actual characteristics of problem and applied helpful techniques.
Managed to manage regional IT group to ensure appropriate support.
Education:
Bachelor’s Degree in Information Technology, School of Ms Medical Center, Ms, MS
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