Christine Allen
518 Bingamon Division Road
Callicoon, NY 12723
(333)-887-4097
c.allen@emailaddress.com
Job Objective: Looking for Contact Middle Instructor Place where I can play a role the encounter I have in this area to the achievements of company.
Highlights of Qualifications:
Huge encounter of providing revenue in inbound/outbound call center
Ability to provide revenue coaching that concentrates on up-selling and cross-selling,
Familiarity with with educational and program design
Exceptional capability to encourage and encourage others to engage in accomplishments
Profound capability to evaluate learner’s efficiency in the classroom
Ability to create activity programs to shift those with poor efficiency to the preferred level of performance
Professional Experience:
Call Middle Trainer
Covance, Callicoon, NY
February 2009 - Present
Designed and provided call center coaching applications for workers.
Scheduled New Seek the services of coaching.
Collaborated with control regarding new coaching techniques.
Took part in Quality management of Contact Middle.
Applied and supervised sticking to conventional call center working techniques.
Developed coaching applications for customers within call center.
Call Middle Trainer
Aerotek, Callicoon, NY
September 2005 - Jan 2009
Coordinated coaching applications for call center employees.
Mentored new revenue professionals to accomplish allocated objectives.
Developed and supervised motivation applications.
Maintained statistic resources for qualified coaching.
Recognized possibilities for functional improvements to enhance efficiency.
Assisted with employment procedure in call center.
Education:
Bachelor's Level in Client Care Management
Sojourner-Douglass Higher education, Baltimore, MD
Call Center Trainer Resume Sample
