Muriel Mclaughlin
3906 Maggie Street
Sugar Area, TX 77478
(333)-901-5434
m.mclaughlin@emailaddress.com
Job Objective: Qualified Client Assistance Instructor seeking situation that allows me to use my information to gain business for the company and to bring about positive change.
Highlights of Qualifications:
Vast training distribution and facilitation and training experience
Profound information of Client Assistance Group techniques and policies
Strong interaction, business, inspirational and effective time control skills
Exceptional capability to perform several tasks
Ability to modify quickly in short time frame supports with limited direct supervision
Strong capability to build relationship with others and create an organization environment
Professional Experience:
Customer Assistance Trainer
Stericycle, Glucose Area, TX
February 2009 - Present
Developed expert customer service staff.
Designed and used applications and planned and obtained goals.
Interacted with various contact center divisions regarding resource planning, recruiting and help table support.
Received customer calls, accepted calibrations and supervised CSR.
Adhered to all appropriate safety requirements.
Trained new Group Members with training materials.
Customer Assistance Trainer
MetroCast Emails, Glucose Area, TX
September 2005 - Jan 2009
Assisted new customer service associates.
Scheduled and oversaw training and training for affiliates.
Served as associate trainer to back up customer service objectives.
Provided every week reviews to supervisors.
Assisted in improving and managing development program for workers.
Established reviews and tests for training applications.
Education:
Bachelor's Degree in Assistance Management
La Sierra School, Riverside, CA
Customer Service Trainer Resume Sample
