Stephanie Ross
1213 Mexico Street 61
Charlottesville, VA, 22901
(444)-123-1244
s.ross@emailaddress.com
Objective: To Protected a complicated position as a Help Table Specialist in a growing company.
Summary of Skills:
Functional information of I Sequence and AS400 program system
Operational information of PC and LAN systems
Excellent capability to type, fax and answer phone
Amazing capability to discover and perform independently
Strong published and verbal interaction skills
Great capability to communicate clearly and effectively
Profound capability to sustain and set up excellent working relations
Work Experience:
Help Table Specialist, 2006 to until date
Scottrade, Inc, Charlottesville, VA
Resolved customers’ computer-related problems by offering tech support team.
Enrolled passes into recognize monitoring program.
Ensured that offered information was precise and in date series.
Provided technological support and support to end-users.
Tested, managed and managed PC and LAN techniques.
Supervised product quality, security and complying requirements for allocated areas.
Analyzed the effect of environment on the techniques.
Ensured that customers’ were offered quality on each problem on time.
Help Table Specialist, May 2000 to This summer 2005
CDI, Charlottesville, VA
Researched and offered quality on all inbound demands.
Resolved primary problems such as program security password restoration and obtaining other software.
Utilized and offered technological employees appropriate to accomplish objectives and projects.
Reported everyday position of problems to manager.
Maintained a advanced stage of professionalism, reliability, reliability and kept an account of everyday activities.
Facilitated polling and publishing as planned for appropriate exchange of information to all system techniques.
Ensured a advanced stage of iSeries and AS400 program program accessibility and manufacturing handling.
Kept up to date with new technological innovation techniques, methods and systems.
Education:
Associate Level in Work-related Technology, School of Cincinnati, Cincinnati, OH
Help Desk Technician Resume Sample
