Ian Cruz
2746 Fidler Drive
San Antonio, TX 78229
(999)-946-9996
i.cruz@emailaddress.com
Job Objective: Seeking a position as Program Assistance in an company where I can apply my encounter and effectively promote the company’s growth.
Summary of Qualifications:
Extensive information of assisting web style programs and HTML
In-depth information of performing coaching in a class room environment
Exceptional capability to lead conferences, focus on, take care of disputes, maintain problems list and manage venture plan
Immense capability to perform in a support related role with a heavy focus on offering top quality coaching and customer service
Ability to recognize the main cause of occurrences, and recognize, apply and suggest developments.
Work Experience:
Application Assistance, 2006 - Present
Artech Information Systems, San Antonio, TX
Built, enhanced and offered on-going support of efficiency application alternatives and proved helpful straight with the consumer and their end-user community.
Assisted venture control software groups in the style and execution of support alternatives such as all current efficiency programs reinforced.
Assisted in solving application stage problems and questions.
Facilitated class room coaching, change control and process upgrade when required.
Coordinated and performed train-the-trainer services.
Developed and recorded inner techniques.
Provided second stage support for Microsof company Workplace, Workplace Speaker and Perspective customer problems such as Perspective Web Access and SharePoint.
Application Assistance, May 2000 – This summer 2005
RMS Computer, San Antonio, TX
Prepared coaching material for end users.
Conducted coaching slightly and in a class room setting.
Worked with specific customers to ensure high attention of SharePoint abilities.
Ensured the biggest stage of customer support professionalism, reliability, reliability.
Evaluated company needs and recommended alternatives.
Education:
Bachelor’s Degree in Business, Wesley College, De, DE
Application Support Resume Sample
