Rich Tower
1912 Irving Road
Worthington, OH 43085
(666)-197-5280
r.tower@emailaddress.com
Job Objective: Seeking a position as At House Technological Assistance in a constant organization where I can use my abilities to benefit the organization.
Summary of Qualifications:
Profound information of telephone technical support
In-depth information in P.C. components and Working Systems set up and troubleshooting
Extensive information of Server and system devices problem solving and peripheral devices and accessories diagnostics troubleshooting
Excellent spoken and written interaction skills
Work Experience:
At House Technological Assistance, 2006 - Present
Finco, Inc., Worthington, OH
Oversaw, managed and settled local community systems.
Maintained system certification and set up programs application on the systems.
Created and managed customers, listing components, security privileges and printing device options.
Discussed programs with customers to determine level of fulfillment and the need to alter application.
Performed servicing data source of stock of work stations and associated devices.
Recommended reallocation of operating employees and devices resources so that system requirements are met.
At House Technological Assistance, May 2000 – This summer 2005
Bing Organization, Worthington, OH
Researched and analyzed new technological innovation and joined services and workshops to gain further information.
Resolved technical problems and informed technology employees of application problems and offered computer diagnostics.
Addressed queries regarding product managing and trial techniques.
Implemented best methods developed to improve the customer encounter and make use of analytics to evaluate performance.
Provided technical advice to customers concerning information interaction devices and information transmitting.
Education:
Bachelors Degree in Computer systems, Concordia University–Irvine, Florida, CA
At Home Tech Support Resume Sample
