Matthew Ridenour
3938 Cottrill Lane
Saint Louis, MO 63126
(666)-759-7322
m.ridenour@emailaddress.com
Job Objective: Looking for a position as Client Assistance in lodge logic that allows me to implement my information and training for the development of the organization.
Summary of Qualifications:
Hands-on encounter as front-line customer support
Profound information of contact center functions and best practices
Extensive information of Microsof company Office applications and databases
Exceptional capability to perform without route and everyday supervision
Immense capability to perform several projects at the same time sometimes under traumatic situations
Excellent troubleshooting and business skills
Uncommon capability to learn and implement software programs
Excellent capability to connect well with clients, recommendation resources and Division employees
Work Experience:
Customer Assistance, 2006 - Present
Goodrich Organization, St. Louis, MO
Actively lead the client initiatives for current and future customer support related products.
Defined and implemented a person support plan, online and live support techniques.
Analyzed support top quality analytics and assured the overall high organization's client encounter.
Performed set up of devices with new features at customer’s location, unloaded elements and examined for damage.
Recommended design changes and replacement of materials when appropriate.
Evaluated and clinically diagnosed issues and made appropriate servicing.
Collaborated with co-workers, customer and area support in identifying and fixing issues.
Customer Assistance, May 2000 – This summer 2005
Crestron Electronic devices, St. Louis, MO
Maintained and examined devices on a regular foundation to improve performance and prevent issues.
Trained clients in use and schedule servicing of devices.
Answered customer questions and assist clients in a professional manner.
Recommended changes in user techniques and monitored customers to take appropriate action to correct problems.
Conducted management and sychronisation responsibilities, such as pass-downs, perform purchases, area support reviews, system stories about failures and monthly reviews.
Prepared written technological reviews on an separate foundation.
Education:
Bachelor Degree in Client Service Management, Wittenberg School, Oh, OH
Customer Support Resume Sample
