Allen Santiago
316 Mountain Street
Toledo, OH 43615
(123)-400-2437
a.santiago@emailaddress.com
Job Objective: Looking for a position as Client Technological Assistance in a company that provides an open environment with many opportunities for ongoing growth.
Summary of Qualifications:
Proficient in Windows XP, Online Traveler, Security Configurations and HTML
Thorough details of the world wide web, wireless and wireline
In-depth details of Web based technologies
Extensive details of basic social media (TCP/IP)
Ability to connect effectively both vocally and in writing
Exceptional capability to effectively multi-task with both pc and phone
Uncommon capability to adhere to guidelines and conventional operating procedures
Immense capability to research and seek substitute resources of information
Excellent written and spoken interaction skills
Work Experience:
Customer Technological Assistance, 2006 - Present
Ag Innovator Technology, Toledo, OH
Responded to demands and issues obtained from clients as high concern and assured line is vacant at the end of the day.
Carried out an after-hours immediate call and pager for a one week spinning with the rest of the team.
Designed event to achieve the best possible results in compliance to customer’s needs.
Identified and revealed program issues and insects.
Offered clients suggestions for the best possible performance and performance of the program.
Resolved, examined and revealed prospective issues using the established confirming procedures.
Investigated prospective solutions to mistakes and provided appropriate follow-up with clients to ensure successful issue quality.
Customer Technological Assistance, May 2000 – This summer 2005
Sykes Businesses, Toledo, OH
Received and placed telephone calls which are not routine and require difference from conventional displays, programs and techniques.
Handled all leads of customer accounts, such as solicitation, queries and issue quality.
Developed and managed on-going customer connections.
Used automated system for monitoring, details collecting and problem solving.
Promoted items and solutions and joined verified sales.
Assessed needs and marketed substitute items and solutions.
Education:
Bachelor's Degree in Computer Science, DeVry University–Kansas City, Mo, MO
Customer Technical Support Resume Sample
