Charles Lewis
659 Increased Street
Santa Rosa, CA 95401
(444)-299-5936
c.lewis@emailaddress.com
Job Objective: Seeking a position as Desktop pc Assistance in a constant organization where I can use my abilities to benefit the organization.
Summary of Qualifications:
Hands-on encounter working in a technological support team and large information center environment
Profound information of Ms windows OS – XP/Vista/7
Extensive information of MS Office 2007 and Symantec Ghost
In-depth information of Ms windows Effective Listing and Exchange
Thorough information of various types of components and printers
Excellent capability to identify and take care of problems in a timely manner
Exceptional capability to grasp business applications and provide trouble shooting
Excellent business and communication skills
Work Experience:
Desktop Assistance, 2006 - Present
Bloom Energy, Inc., Santa Rosa, CA
Provided first level of support for all client queries, on-site and via cellphone support.
Responded to all client queries in a respectful and professional way.
Resolved desktop, laptop computers, photo printers and cellphone problems.
Worked with Effective Listing in managing and maintaining user accounts.
Created, recorded and increased problems and problems according to ticketing requirements and SLA’s.
Monitored ticket lines and offered service and escalation.
Supported commonly used application and components.
Desktop Assistance, May 2000 – July 2005
Apex Techniques, Santa Rosa, CA
Maintained personal computers, including support of components, application and peripheral devices installed.
Provided technological guidance, oversaw and supervised pc functions and official reporting of problems with pcs systems.
Reduced production handling application and components problems.
Oversaw machine modifications and equipment installation to increase the capacity and accessibility to the system.
Education:
Bachelor Degrees in Computer Science, St. John Vianney College Seminary, Florida, FL
Desktop Support Resume Sample
