Alexander Gore
52 Stratford Park
Ellettsville, IN 47429
(999)-647-8726
a.gore@emailaddress.com
Job Objective: Seeking a position as End Customer Assistance in highly well-known and professional organization.
Summary of Qualifications:
Sound details of providing technical support group as part of a corporate technological innovation department
Profound details of determining and issue fixing PC application and components issues
In-depth details of assisting customers in an Effective Listing environment
Skilled in assisting MS Perspective with MS Exchange
Excellent systematic, problem-solving, decision-making and issue quality skills
Thorough details of issue fixing system connection problems LAN, WAN and VPN
Excellent written and oral interaction skills
Ability to increase problems appropriately
Ability to arrange amount of work and multi-task and focus on perform effectively
Work Experience:
End Customer Assistance, 2006 - Present
Morrison & Foerster LLP, Ellettsville, IN
Supported customers in person, over the phone and using remote pc tools.
Documented the issue, the action taken and the quality in a solution management system.
Worked within a tiered structure and helped JR Companies, while increasing complicated problems to more mature associates of the group.
Installed, designed and settled Windows XP customers in an Effective Listing atmosphere.
Supported customers working slightly via a VPN application client over wire and DSL relationships.
Conducted Effective Listing Domain management projects under the assistance of the network-engineering group.
Education:
Bachelor's Degree in Information Technology, Garrett-Evangelical Theological Seminary, Il, IL
End User Support Resume
