Shelia Furtado
1679 Green Avenue
Berkeley, CA 94704
(555)-196-4892
s.furtado@emailaddress.com
Job Objective: To protected the position of Help Table Assistance in lodge logic that will allow me to implement obtained abilities and encounter.
Summary of Qualifications:
Profound details of Local Place Techniques (LANs) and Wide Place Techniques (WANs)
Proficient in Microsof company Windows XP, Windows vista, 7, Microsof company Workplace Package 2003 and 2007
Sound details of Dell work stations and laptop computers, HP and Dell printers
Extensive details of common operating-system and software applications
In-depth details of application and network-based services
Outstanding capability to learn and support new programs and technologies
Excellent systematic and problem fixing skills
Strong interaction abilities and patience
Ability to multi-task and focus on perform requirements
Work Experience:
Help Table Assistance, 2006 - Present
Collette Travel Solutions, Berkeley, CA
Answered and documented online phone calls coming into the 24/7 Help Table.
Performed problem fixing to end customers for PHS and all its organizations.
Utilized saved details and certification to help take care of issues.
Prioritized and increased issues within given recommendations.
Utilized various interaction methods such as email and im programs.
Relocated to an urgent location if needed.
Worked with categories exterior to the Help Table to ensure a appropriate and effective hand-off of triaged phone calls.
Help Table Assistance, May 2000 – This summer 2005
PDS Technological Solutions, Berkeley, CA
Responsible for on-call and pager responsibilities when planned.
Performed analytic on system problems; suggested and applied solution.
Performed schedule servicing features, such as audits and systems servicing.
Presented primary pc support for the business office.
Education:
Bachelor Level in Information Technology, Menlo College, Florida, CA
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