Vickie Nazario
4966 Hamill Avenue
Carlsbad, CA 92009
(444)-202-2555
v.nazario@emailaddress.com
Job Objective: Seeking a position as Online Client Assistance in an organization where I can apply my encounter and efficiently promote the company’s growth.
Summary of Qualifications:
Remarkable technological customer support encounter in the Online space
In-depth information of the Online, email, MS Office and Windows
Proficient with Online and Web an internet-based applications
Excellent spoken and written interaction abilities with confirmed abilities in e-mail support
Excellent technological, systematic and troubleshooting skills
Excellent personal effective time management and the capability to handle multiple tasks simultaneously
Pleasant character and the capability to assist the clients patiently
Proven capability to discover and share information appropriately
Work Experience:
Online Client Assistance, 2006 - Present
Wesbanco, Carlsbad, CA
Administered effectively all Client Support goals and repair level contracts.
Tracked and recorded all customer concerns and solutions.
Escalated customer concerns and issue to the Level 2 item and technological support team groups.
Diagnosed, troubleshot and settled e-mail concerns.
Ensured that all communications with clients are settled in a immediate, professional and friendly manner.
Online Client Assistance, May 2000 – This summer 2005
Information Show, Carlsbad, CA
Troubleshot, examined and provided solution for all technological concerns.
Supervised and supervised client's order and account.
Responded quickly to all service and item concerns.
Tracked all the client revealed cases and reacted accordingly.
Utilized the situation task rules to improve situation redirecting process.
Education:
Bachelor’s Degree in Computer Science, Cincinnati Christian School, Oh, OH
Online Customer Support Resume Sample
