Joshua Matz
1807 Pond Woodlands Drive
Mount Kisco, NY 10549
(111)-486-1939
j.matz@emailaddress.com
Job Objective: To secure the position of Cellphone Assistance in lodge logic that will allow me to utilize obtained abilities and encounter.
Summary of Qualifications:
Remarkable telephone helpdesk encounter with abilities in accomplishing contact center metrics
Profound information to identify and modify approach to all levels of client's experience
Proficient in Microsof company Word, Succeed, Accessibility, PowerPoint, and Outlook
Skilled in providing phone support to inner and exterior customers in the areas of desktop computer, laptop and peripheral
Wide information of Novell file server management, social media and VPN access
Strong AIX and UNIX Administration skills
Excellent social and client support skills
Work Experience:
Phone Assistance, 2006 - Present
Paradigm InfoTech, Install Kisco, NY
Received support calls (phone and email) served to take care of them and increase to appropriate person.
Ensured to estimate all appropriate information into ticketing program.
Administered servicing, improvements and finished settings of PC's and related side-line devices.
Managed to slightly support set up and settings of new software applications and components.
Phone Assistance, May 2000 – This summer 2005
Pinnacle Kindness Techniques, Install Kisco, NY
Conducted regular routine program servicing on set up systems.
Consulted with Account Professionals and clients to determine company and technological requirements
Managed identifying, trouble-shooting, and settled issues.
Maintained and continually confirmed a general information of organization recommendations, techniques, methods and techniques.
Education:
Bachelor's Degree in Arts, Hult Worldwide Business School, Boston, MA
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