Monica Paul
4055 Viking Drive
Minford, OH 45653
(222)-462-7244
m.paul@emailaddress.com
Job Objective: Looking for a place as Item Assistance with an company where I can implement my abilities and be an resource to the company.
Summary of Qualifications:
Remarkable encounter working within a Client Support atmosphere assisting a technological, application and computer-based product
Basic information of full service life cycle
Familiarity with PC peripheral devices (PC components, CD ROM, DVD Visitors, Photo printers, System User interface cards)
In-depth information of application quality technological innovation methods
Proficient in MS Term & Excel
In-depth information of Internet technologies
Excellent company and Client Support Skills
Work Experience:
Product Assistance, 2006 - Present
Activant, Minford, OH
Troubleshot application customer problems and increased to the appropriate group.
Diagnosed and settled customer program settings problems.
Assisted with the control of Client Care System.
Developed techniques to improve customer support guaranteeing maximum maintenance.
Created and applied web information and filtration.
Developed support records, FAQ's and Knowledge Platform Content.
Product Assistance, May 2000 – This summer 2005
Kaplan, Minford, OH
Exhibited primary knowing of social media and troubleshot network relevant problems.
Tested and examined customer server application.
Provided specific product support to Level I & II Clients.
Diagnosed and settled application, customer, and program problems.
Served as a SME for a product-line and offered appropriate training.
Contributed new articles for inner knowledge-base.
Education:
Bachelors Level in Business Management, Bowie Condition School, Doctor, MD
Product Support Resume Sample
