3293 Khale Street
Daniel Isle, SC 29492
(111)-202-6182
margaret.s@emailaddress.com
Job Objective Seeking a Situation Control Assistant position that offers an immediate challenge, career opportunity and progression.
Highlights of Qualifications:
Substantial details about case management relevant certification and office assistance services
In-depth understanding of cellphone handling, letters writing and client service
Remarkable understanding of operating equipment for your workplace, such as typewriters, hand calculators, and copy machine
Proficient in using Windows OS, MS Office Package and databases
Ability to interact with workers, workers and customers, in a handy manner
Ability to schedule and organize conferences for the retail staff
Professional Experience:
Case Control Secretary
Farmers Insurance Group, Daniel Isle, SC
August 2012 – Present
Responsibilities:
Handled large volume of inbound cellphone calls and made outgoing cellphone calls to specific workers.
Drafted, analyzed, and allocated workplace e-mails and letters.
Participated in workplace conferences, and prepared correct meeting minutes.
Coordinated workplace activities and provided management assistance to Situation Control workers.
Handled and settled all client assistance issues, efficiently and on a appropriate basis.
Checked, adjusted, and managed all allocated workplace equipment, securely.
Case Control Secretary
Examination Control Solutions, Inc., Daniel Isle, SC
May 2009 – This summer 2012
Responsibilities:
Screened and addressed inbound telephone cellphone calls and voice messages.
Welcomed and interacted with walk-in customers, in a friendly and beneficial way.
Routed telephone cellphone calls to appropriateCase Supervisors and allocated all asked for details to them, correctly.
Recorded, managed, and recovered case-related data in the case-management computer.
Wrote and provided all workplace posts an incident relevant reports, on time.
Monitored and refreshed stock levels of workplace literary works, machines, and supplies.
Education
Bachelor’s Degree in Behavior Science
Touro College, New You are able to, NY
Case Management Secretary Resume Sample
