381 Lowes Alley
Worthington, OH 43085
(222)-260-3998
martha.d@emailaddress.com
Job Objective Multilingual Cellphone Screener with remarkable skills looking for a job in your organization.
Highlights of Qualifications:
Highly experienced in delivering telephone testing and relevant certification services
Sound information of telephone manners and work relevant technical jargon
Operational information of pc, MS Workplace, an incident control system
Familiarity with client escalation handling and client support techniques
Ability to gather and document all client-provided information, quickly and accurately
Ability to develop and maintain positive relationship with co-workers and clients
Professional Experience:
Bilingual Cellphone Screener
Fora Financial, Worthington, OH
August 2012 – Present
Responsibilities:
Interviewed customers and identified their credentials for solutions, over the telephone.
Answered phone queries of customers and provided on-call assistance to phone callers, professionally.
Handled, increased, and followed up on various client problems, effectively.
Determined and made client recommendations to appropriate resources, as needed.
Prepared and managed accurate and complete client-related records and contact records.
Utilized and sailed organization data source an incident control program, effectively.
Used and managed office pc and Microsoft Workplace software applications.
Built and managed collaborative relationships with managers and co-workers.
Executed office tasks and provided top quality client support to customers.
Education
Bachelor’s Degree in Marketing
Vanderbilt University, Chattanooga, TN
Bilingual Telephone Screener Resume Sample
