686 Pretty View Lane
Kenwood, CA 95452
(333)-833-2417
[email]
Job Purpose To have a position with lodge logic in which to exercise my information and training as a BPO Administrator.
Highlights of Qualifications:
Huge encounter in handling and planning tasks on various overseas designs with help of web technologies
Profound information of Financial market especially services
Huge information of regulating and SEC fillings
Immense capability to eliminate all problems to assist increase business
Exceptional capability to keep information of all delivery
Skilled to keep good connections with clients
Excellent abilities in various SDLC methodologies
Proficient in creating and also projects
Professional Experience:
BPO Manager
Accenture, Kenwood, CA
October 2008 – Present
Coordinated with customers and international distribution groups and described specifications for venture launch.
Planned tasks and analyzed opportunity, routine and quality of various tasks.
Maintained a track of all venture improvement, analyzed it on consistently and advised stakeholders on same.
Analyzed tasks and offered reviews to all associates.
Trained and qualified group in offering maximum stages of client solutions.
Monitored all programs, recognized potential threats and designed necessary minimization plans accordingly.
Assisted PMO group and assured maximum stages of venture deliverables for international distribution group.
Ensured conformity to all timeframes and price range.
BPO Coordinator
DCSI, Kenwood, CA
August 2003 – Sept 2008
Monitored inbound personal BPO purchases and allocated it to appropriate groups and offered necessary follow up information.
Administered effective working of all tasks through position reviews offered by agents.
Provided maximum solutions to all customers and settled issues.
Managed inbound posts and phone phone demands various order projects.
Participated in various BPO conferences and examined improvement.
Provided support to various division features.
Education
Bachelor’s Level in Company – Management
Greenville College, Greenville, IL