2952 Chart Area Road
Olin, IA 52320
(123)-156-8671
r.reeves@emailaddress.com
Objective Experienced Assistance Professional looking for perform within the determining field in order to fill up a need within the company.
Summary of Qualifications:
Huge encounter with working with Customer Control System (CMS) and customer service
Outstanding expertise in System technological innovation and operations
Exceptional knowledge of network management protocols
Excellent spoken and written interaction skills
Remarkable capability to learn and maintain credit fundamentals, loan certification and operations
Outstanding capability to maintain privacy, courtesy and diplomacy
Work Experience:
Support Professional, May 2006 – Present
Fidelity Investment strategies, Olin, IA
Tracked tasks, and reconciled venture act on closing.
Assisted in handling OSP Development, Supply, System Design, and Project Control.
Resolved content inconsistencies, content shipping expedites, stock stages, and distribution sychronisation.
Assisted in control over ageing perform purchases.
Maintained support and quality stages while conference in-service schedules and financial objectives.
Maintained the program Assistance certification.
Support Professional, Goal 2003 – Apr 2006
IBM, Olin, IA
Provided the Technological and Efficient Application Assistance.
Resolved complicated Manufacturing Assistance problems.
Troubleshoot problems and assured functional preparedness.
Defined and applied the tracking specifications to recognize problems before they are revealed by End Users.
Deployed and verified the changes to production during non-peak business hours.
Trained the associates and offered assistance, for distributed on-call responsibilities.
Education
Bachelor’s Degree in information Systems, Allan Hancock College, Santa Nancy, CA
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Sample Support Specialist Resume |