1274 Village Field Drive
Phoenix, AZ 85034
(222)-598-2988
k.leyva@emailaddress.com
Job Purpose Looking for fulltime function as a Technological Assistance Professional with the right company.
Summary of Qualifications:
Remarkable encounter in Help Table and technical Client service
In-depth understanding of Application, Components, social media, windows Mac and A linux systemunix OS
Strong understanding of problem solving techniques on technical equipment
Familiarity with solving remote connection issues, LAN/WAN, DNS, TCP/IP, and Web Services
Proficient in MS Perspective, Word, Succeed and PowerPoint
Excellent interaction and social skills
Strong problem solving skills
Ability to write routine reviews and correspondence
Remarkable capability to evaluate coaching needs, develop and perform item training
Work Experience:
Technical Assistance Professional, May 2006 – Present
SAIC, Arizona, AZ
Resolved the data flow issues between target systems.
Identified issues and opportunities, and championed solutions.
Investigated and settled complicated issues related to reinforced technological innovation.
Ensured that occurrence and problem control procedures and procedures are followed and followed to requirements.
Developed and managed item and program control.
Monitored application performance and helped with technical support.
Technical Assistance Professional, Goal 2003 – Apr 2006
B/E Aerospace, Arizona, AZ
Installed, designed and repair different programs.
Resolved customer software and hardware issues.
Documented customer support issues to back up technical repairs.
Participated in process improvement projects.
Adhered to procedures to gather appropriate customer details.
Education
Bachelor’s Degree in details Technology, Western Freedom School, Western Freedom, WV
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Sample Technical Support Specialist Resume
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