581 Entrance Avenue
Bakersfield, CA93304
(111)-903-9452
r.wells@emailaddress.com
Job Purpose Looking for a position with a growing company where my coaching as an Client Assistance Professional, information and encounters can be put to good use.
Highlights of Qualifications:
Huge encounter of offering user support and customer service
Proficient with desktop computer PC, laptop, PDA and printing device, Citrix and distant accessibility configurations
Extensive understanding of network server and emails components, wiring topology and os software
Operational information ofprinters, fax and copy machines and copiers, copy machines and multi-button digital phones
Strong social and group interaction skills
Excellent customer support, social and interaction skills
Ability to work extra time and on-call
Ability to use application programs to assist in working a Help Desk
Professional Experience:
User Assistance Specialist
Hanley Wood, LLC,Bakersfield, CA
May 2006 – Present
Administered the protection areas and bug repairs to operating-system.
Analyzed protection and program records.
Reviewed and created methods to look at numerous source specific sources.
Compiled the LRC services for user books, guidelines and giveaways.
Analyzed the development data source efficiency.
Established, examined and assisted the proxies server techniques allowing international accessibility.
Presented the didactic demonstrations for various subjects in Medical Informatics.
User Assistance Specialist
Lincoln Investment Planning, Inc, Bakersfield, CA
March 2003 – Apr 2006
Documented the large technology and technological innovation programs.
Recognized and fixed the system-level insects with respect with other technological staff.
Installed third-party programs and provided certification for utilization.
Assured that customers are modified on information about the program..
Took part in the planning and management of coaching materials for customers.
Education
Bachelor’s Degree in Computer Engineering
Imperial Area College, Imperial, CA
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Sample User Support Specialist Resume
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