Stephanie Ross
1213 Mexico Road 61
Charlottesville, VA, 22901
(444)-123-1244
s.ross@emailaddress.com
Objective: Secure a challenging position as a Desktop pc Assistance Specialist in a growing organization.
Summary of Skills:
Sound knowledge of operating-system ( Windows editions, MAC, Linux)
Able to set up regional and WAN networks as per the need of the particular group of users
Proficient in Microsof company Office Package (Excel, Microsof company Power Point, Microsof company access)
Ability to connect technical alternatives to non-technical users
Work Experience:
Desktop Assistance Specialist, 2006 to until date
World IT Solutions, Charlottesville, VA
Provided technical support on WAN via face-to-face and telephone contact on both pc and Apple techniques.
Provided advanced technical support to be present at inbound telephone calls by using IT Helpdesk device or remote desktop support.
Configured, arranged and managed PC desktop computers, laptop computers, regional photo printers, add-ons, and associated application.
Resolved officially focused user problems.
Liaised with appropriate customers and IT staff regarding solutions.
Performed product components, application and services assessments and fixed and changed application and components.
Desktop Assistance Specialist, May 2000 to This summer 2005
MissionStaff, Charlottesville, VA
Installed, analyzed and troubleshot components and modified application.
Performed application and components maintenance responsibilities and other activities.
Utilized call monitoring system to upgrade, track and closed helpdesk telephone calls.
Provided basic application and application guidance to the customers.
Configured, set up and managed network photo printers.
Setup print server and assured connection with end-users.
Resolved components problems and designed printer configurations.
Education:
Bachelor's Degree in Computer Science, University of Cincinnati, Cincinnati, OH
Desktop Support Technician Resume Sample
