Andrea Ruffin
602 Lakewood Drive
Parsippany, NJ 7054
(111)-827-8139
a.ruffin@emailaddress.com
Job Objective: Looking for a position as On the internet Assistance in lodge logic that allows me to utilize my knowledge and coaching for the growth of the organization.
Summary of Qualifications:
Remarkable encounter in managing client communications on web
Excellent telephone manners and audio interaction skills
Sound knowledge of email software, web hosting systems, ftp and web design tools
Proficient with Windows XP, Microsof company Office Perspective Show, Perspective and Thunderbird
Excellent Customer support and phone top quality skills
Proven ability to multi-task and take care of problems quickly
Work Experience:
Online Assistance, 2006 - Present
Honeywell Worldwide, Parsippany, NJ
Assisted in keeping the helpdesk application, process moves and program improvements.
Monitored and started necessary modifications of the required information.
Provided Level 1 support for the internet posting program and related programs.
Identified problems impacting product top quality and applied to take care of them.
Monitored inner support passes and offered appropriate client care.
Online Assistance, May 2000 – This summer 2005
Wyoming Department of Human Sources, Parsippany, NJ
Conducted regular online seminars and classes.
Managed to fix technological concerns quickly and successfully.
Reviewed the certification and coaching materials for technological precision and completeness.
Partnered with inner groups to organize program servicing.
Education:
Associate Degree in Computer Technology, Wittenberg School, Oh, OH
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