Clarence Kuehn
678 Town View Drive
Fort Myers, FL 33901
(777)-258-4491
c.kuehn@emailaddress.com
Job Objective: Looking for a position as E-mail Support with an company where I can implement my abilities and be an resource to the company.
Summary of Qualifications:
Experience in settings and function of SMTP texting systems (Exchange, Domino, Postfix)
Strong qualifications in web technology (web internet explorer, SSL, HTML, and XML)
Extensive information of problem fixing techniques and sensible research of complex problems
Proficient in Term, Perspective, Succeed and Internet applications
Exceptional ability to exercise excellent verdict in working with client’s technological issues
Good business and social skills
Strong, sound decision-making abilities, excellent verdict and problem fixing skills
Work Experience:
Email Support, 2006 - Present
LRS Talking to Services, Citadel Myers, FL
Responsible for guaranteeing client care by managing questions relevant to the shop via e-mail.
Resolved client email demands for help relevant to the shop.
Forwarded demands as per escalation plan to advanced level of support.
Arranged quality of client care problems that can't be settled by first line support.
Ensured all client emails are professional, precise, and appropriate.
Resolved demands relevant to payments and account problems, and some technological assistance.
Prepared technological content for addition in the support understanding.
Used support programs for documenting and monitoring issue.
Education:
Associate Level in Computer, Bowie State School, Doctor, MD
Email Support Resume Sample
