Dana Parks
2202 Ventura Drive
Santa Jackson, CA 95060
(123)-286-5593
d.parks@emailaddress.com
Job Objective: Looking for a position as Technological Assistance with an company where I can utilize my abilities and be an resource to the company.
Summary of Qualifications:
Remarkable encounter working in customer care atmosphere problem solving customer program issues
Skilled in managing help table phone calls in a (50) plus user location
Excellent customer support history
Proficient with Microsof company Perspective and Microsof company Office Suite
Self inspired, detail-oriented and organized
Basic knowing of Windows and Mac Working System
Excellent Network Troubleshooting Skills
Strong social and interaction skills
Profound ability to perform individually and effectively to meet deadlines
Work Experience:
Tech Assistance, 2006 - Present
CFDynamics, Santa Jackson, CA
Responded to demands from associates and customers.
Gathered problem explanations, examined them to determine main cause.
Facilitated the quality of problems that cannot be settled during the initial call.
Maintained precise certification of all activities.
Participated in service projects.
Tech Assistance, May 2000 – This summer 2005
Raytheon, Santa Jackson, CA
Supported pcs and peripheral devices.
Provided customer support and technical issue quality.
Managed to set up software for Online program web servers.
Obtained general knowing of OS and program functions.
Ensured to log and completely papers all customer related connections.
Provided assistance to customers on os and internet programs.
Education:
Bachelor's Degree in Computer Technological innovation, Marble State College, New Hampshire, NH
Tech Support Resume Sample
tech support resume, sample tech support resume, tech support resume format, tech support resume example, resume sample