Eugene Howard
3785 School Drive
Westchester, IL 60154
(999)-655-8869
e.howard@emailaddress.com
Job Objective: Seeking a position as Customer Support in a constant organization where I can use my abilities to benefit the organization.
Summary of Qualifications:
Remarkable encounter supporting users in an Active Listing environment
Familiarity with Microsof company Win 9X, Win NT, 2000 and XP pro operating systems
Skilled in supporting MS Perspective with MS Exchange and TCP/IP social media concepts
Expert in problem solving LAN connection issues, PC application and components issues
Proven ability to act on own effort and set up effective relationships
Strong desire to perform in a person support environment
Exceptional customer support orientation
Excellent dental and written interaction skills
Work Experience:
User Support, 2006 - Present
MSX Worldwide, Westchester, IL
Provided assistance and alternatives to application and components support issues.
Developed simple to use certification for application and components.
Determined research data source and server needs and support and served accordingly.
Diagnosed and settled issues individually.
Provided client-oriented assistance and alternatives to staff, learners and staff.
User Support, May 2000 – This summer 2005
Kirkland & Ellis, Westchester, IL
Recommended alternatives to general application, components and network issues.
Partnered with the local pc support group and the central IT organization.
Acted as the crew's lead in managing solution demands and supporting in setting main concerns.
Managed to obtain necessary sychronisation from other support group.
Maintained all necessary retail technical records.
Education:
Bachelor's Degree in Computer Science, Illinois Technical School, Illinois, AR
User Support Resume
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