3528 Aircraft Way
Los Angeles, CA 90017
(333)-990-6968
m.lambert@emailaddress.com
Job Objective: To help the company develop and increase using my encounter as Contact Middle Professional. Years of encounter helps me to enhance and to help the company develop and advance.
Summary of Qualifications:
Remarkable encounter working in call center environment
Excellent knowledge of PBX nintendo wii and call center applications
Proficient with MS Office, Microsoft windows XP, and Internet Explorer
Familiarity with Contact exchange, meeting, auto contacting, speed contacting, owner ID, call recreation area, camping on, and DND
Remarkable ability to connect successfully both by mouth and in writing
Superior Interaction and outstanding Client Service Skills
Work Experience:
Call Middle Professional, May 2006 – Present
Seton Family of Medical centers, Los Angeles, CA
Answered, moved, situated and instructed phone calls to the appropriate places.
Handled demands to place contact figures on Do Not Affect (DND).
Located employees using web-based leader texting system.
Monitored and started communication in the form of PA reports.
Maintained daily call plans.
Provided back-up for PBX Contact.
Call Middle Professional, Goal 2003 - Apr 2006
IBM, Los Angeles, CA
Communicated successfully and with complete confidence.
Maintained phone etiquettes while giving answers to phone phone calls.
Maintained good speech levels when responding to schedule concerns.
Answered complicated concerns through research into web sources.
Documented all customer connections according to recognized recommendations.
Ensured to examine and correct mistakes perfectly.
Education:
Bachelor’s Level in Business Management, La Roche College, Pittsburgh, PA