2624 Trymore Road
Ochotona, MN 55060
(222)-490-9752
m.castleberry@emailaddress.com
Career Objective: Looking for a position as a Client Assistance professional within the organization. Desire to put years of technological encounter and managing abilities to the table to assist your organization advance.
Summary of Qualifications:
Strong achieved encounter in customer support and support environment
Excellent effective time control and systematic skills
Strong venture control software and business skills
Excellent interaction and social skills
Remarkable capability to multi-task, perform well under stress and have a positive disposition
Amazing capability to perform hard when needed to help meet venture work deadlines as well as perform nonstandard hours
Work Experience:
Customer Assistance Professional, May 2006 - Present
All Web brings, Inc., Owatonna, MN
Identified, examined, and adopted customer problems and issues.
Troubleshoot details and complicated account options.
Followed-up with current records to ensure that client support, discussed on different functions, and recognized up-sell possibilities.
Handle and checked come back demands quickly.
Collected levels out on past due records.
Recorded all customer communications into administration and CRM systems.
Customer Assistance Professional, Goal 2003 - Apr 2006
Constant gets in touch with, Inc. , Owatonna, MN
Handled support queries via phone and live talk.
Enlightened customers about functions and online help sources.
Independently settled technology and customer support problems and enhanced cases.
Provided suggestions for improvements to the Product Marketing and technological innovation groups.
Recommended enhancement in FAQ and Knowledge Platform and Continuous is in contact with Client Assistance.
Education:
Bachelor’s Level in Telecoms, Minot State School, Minot, ND