•Interpersonal connection expert.
•Ability to maintain company and client privacy.
•Quick thinking capability.
•Ability to perform strategic plans. •Excellent interaction abilities.
•Good ethical personality.
•Trained in pc technology.
•Superior control techniques.
PROFESSIONAL BACKGROUND AND ACCOMPLISHMENTS
Call Middle Manager
•Handled a group of contact center providers directly.
•Facilitated the agents’ actions to obtain many contact center objectives.
•Directed the group control to achieve goals under the schedule.
•Managed the process of current details and applications.
•Observed people’s link to the company.•Made a efficiency ranking every quarter.
•Developed new techniques and strategies to obtain an outstanding goal.
•Maintained excellent client connection.
•Measured every agent’s review in connection with the customer’s support satisfaction
•Recommended assisting applications to increase the contact center process.
•Ensured excellent enlightening connection within the offices.
•Encouraged providers to be more effective and creative.
Assistant Manager
•Supervised the actions of center professionals to identify the less effective ones.
•Assisted the providers in solving issues concerning solutions to customers.
•Prepared every week plan and actions for the daily function of the middle.
•Designated group control to observe unique incoming calls to track individual’s efficiency.
•Conducted regular conferences with providers and created are accountable to the administrator.
•Coached the providers to become more effective.
Call Middle Agent
•Provided telephone client related solutions.
•Managed and gathered information and settled customer’s concerns.
•Made a target for quality and speed sales.
•Handled the complicated client queries with patience.
•Provided things to look for.
•Attended classes and workshops to increase one’s capability.
EMPLOYMENT HISTORY
Call Middle Manager, Cloupid, Inc., Little Rock, AR (2009 – Present)
Assistant Manager, Godiva Chocolatier Inc., Polk, FL, (2007 – 2009)
Call Middle Broker, The island Service provider Corp, Lincoln subsequently, NE, (2005 – 2007)
EDUCATION
Bachelor’s Degree in Administration Management, University of Rochester, Rochester, NY (2005)
School Achievement
Cum Laude, SY 2004-2005
Community Club/Membership/Affiliations
Youth for Jesus, Panel Chair
Association of Contact Middle Agents, President