3822 Woodbridge Lane
Detroit, MI 48207
(123)-446-2413
[email]
Job Purpose Looking for an opportunity to put my skills and coaching to perform for your company by getting the position of Associate Client Assistance Administrator.
Highlights of Qualifications:
Admirable expertise in offering maximum customer solutions working industry
Huge information of working framework and products
Operational information of Microsof company Office applications
Immense capability handle function in a fast moving atmosphere and focus on work
Exceptional capability to maintain relationship with customers and staff
Proficient in handling perform according to deadlines
Professional Experience:
Assistant Client Assistance Manager
GDKN Organization, Detroit, MI
October 2008 – Present
Managed and reacted to all e-mails and telephone queries and made required follow ups.
Maintained information of all customer connections and reactions.
Ensured maximum levels of customer service requirements and offered support to various shops.
Administered and collected customer service enhances, collated it to be sent to region manager.
Prepared features for company publication and chosen service prizes.
Participated on all e-commerce related actions and recognized issues.
Coordinated with various divisions and settled complicated service problems.
Customer Assistance Supervisor
Netflix, Detroit, MI
August 2003 – Sept 2008
Provided coaching to customer service members.
Evaluated worker works and offered reliable reviews to all.
Maintained worker employees information, prioritized and analyzed perform.
Managed customer support functions and ensure effective working of all solutions.
Ensured conformity to all company guidelines and operations.
Provided coaching to employees and have helped appropriate tools and accessories.
Customer Assistance Specialist
Centene Organization, Detroit, MI
May 1998 – This summer 2003
Monitored customer queries and handled interaction with customers through phone and e-mail.
Administered customer solutions telemarketer firms.
Maintained information of customer service programs and assured efficiency.
Coordinated with home, developed and applied new programs for same.
Participated in various conferences and suggested changes customer solutions.
Education
Bachelor’s Degree in Client Care Management
Gainesville State College, Oakwood, GA