3266 Burton Avenue
Memphis, TN 38117
(123)-682-2527
[email]
Job Objective To secure a position with an expanding organization as Contact Middle Ground Administrator where my details and encounter can be utilized to the maximum.
Highlights of Qualifications:
Admirable expertise in providing smooth operating of a call center
Exceptional understanding of improving process
Operational understanding of pcs and managing software applications
Immense capability to perform at various schedules
Deep capability to multi-task and meet all deadlines
Amazing interaction skills in both oral and written forms
Skilled to provide maximum customer services
Ability to identify and take care of all problems
Professional Experience:
Call Middle Ground Manager
Headway Corporate Resources, Memphis, TN
October 2008 – Present
Coordinated with elderly people and examined customer requirements and have helped providing topic expertise on all floor applications.
Developed interaction for fundraising events such as ready history and offered briefs for materials.
Designed training applications and recorded all techniques on an everyday foundation.
Prepared campaign results and offered it to fundraising events team.
Managed all floor functions and assisted activities to maximize efficiency of strategies.
Monitored any issues in contributor phone calls and assured maximum level of customer solutions.
Assisted Supervisors in applying special plans and assured success of strategies.
Maintained efficient workplace and started remedial activities as required.
Call Middle Coordinator
Unisys, Memphis, TN
August 2003 – Sept 2008
Administered all queries coming to floor and offered necessary details to clients.
Performed regular follow ups on various recommendations offered and assured maximum customer support.
Maintained good operating relationships with various clients and recommendations.
Managed operating of Genesis centers and associated solutions.
Provided efficient genesis solutions with help of organization products.
Participated in spinning responsibilities and conducted properly.
Call Middle Supervisor
Shopko, Memphis, TN
May 1998 – July 2003
Reviewed efficiency of employees and assured efficient accomplishment of all goals.
Evaluated improvement goals and designed strategies to effectively achieve it.
Planned various goals for outgoing strategies every week and assured efficiency.
Monitored every call and assured maximum quality in assisting clients.
Managed customer problems and trained employees to handle and take care of all problems.
Ensured conformity to organization policies and techniques.
Education
Bachelor’s Degree in Customer Care Management
Miami University, Oxford, OH