1896 Thorn Street
Mountain Perspective, WY 82939
(222)-706-3384
[email]
Job Purpose To obtain a position of Contact Middle Administrator in order to bring about a continual for the company by using my expertise set to your best advantage.
Highlights of Qualifications:
Experience in handling call center, offering client solutions in a medical care and travel industry
Exceptional knowledge of data source and word processing
Ability to multi-task and focus on work
Ability to train in various phone systems
Ability to get ready reviews and needed correspondence
Ability to handle season ality and variations in an incoming call center
Ability to perform in a fast speed call center environment
Ability to understand an comprehensive variety of non-technical instructions
Ability to recognize and take care of issues
Professional Experience:
Call Middle Manager
Newell Rubbermaid, Hill Perspective, WY
October 2008 – Present
Managed all call center features and assured performance in perform.
Maintained and designed reviews for various call center analytics.
Assisted in training new providers on various call center techniques.
Administered effective operating of staff as well as agenda for call center.
Monitored group and analyzed call center results and assured accomplishment of all performance objectives.
Coordinated with division leads and assured effective operating in all factors of tasks.
Developed and supervised call center costs.
Prepared performance reviews for workers to be sent to control.
Call Middle Supervisor
IKON, Hill Perspective, WY
August 2003 – Sept 2008
Developed effective connections with workers and assured maximum stages of proficiency form all.
Monitored perform and assured maximum stages of client solutions to customers.
Participated in various group conferences and assured effectives by consistently contacting associates.
Ensured conformity to all techniques and retail requirements.
Evaluated client problems and settled it successfully and assured client support.
Prepared presence information and pay-roll and recorded all information.
Call Middle Team Assistant
Vangent, Hill Perspective, WY
May 1998 – This summer 2003
Monitored service demands and assured conformity to routine.
Managed data source and conducted needed data access perform.
Prepared needed information for records and presented information for emailing.
Provided management support to various features of call center.
Education
Bachelor’s Degree in Customer Care Management
Western Florida College, Snyder, TX