4035 Wood Goose Drive
Marquette, MI 49855
(222)-399-3680
[email]
Job Purpose Seeking Client Assistance Manager’s position that will enable me to task my abilities and abilities while making remarkable efforts to organization.
Highlights of Qualifications:
Exceptional encounter in providing customer services for Adobe Adobe photoshop and Microsoft applications
Outstanding understanding of regulating board and guidelines
Remarkable encounter in division production
Ability to keep information on new software
Ability to provide appropriate feedback
Ability to work versatile hours
Excellent interaction abilities in both oral and written forms
Proficient to manage several tasks within deadline
Professional Experience:
Client Assistance Manager
AT&T, Marquette, MI
October 2008 – Present
Provided customer support for all demands through e-mail and telephone.
Performed repair on systems to eliminate all customer problems efficiently.
Monitored bug monitoring program and joined required program bug information.
Documented all methods for customer support.
Coordinated with group as well as presentations for purchasers.
Provided coaching to all new clients for effective use of application.
Designed various ads together with organization group.
Maintained information and improved program performance.
Client Assistance Supervisor
Blackboard, Inc., Marquette, MI
August 2003 – Sept 2008
Evaluated and settled all client contact problems for payments and addendum.
Maintained maximum level of customer support at all times.
Coordinated with professionals and approved fees within organization recommendations.
Evaluated all source inconsistencies and recommended developments.
Designed and managed client scoreboard on all contact styles.
Prepared manufacturing reviews and examined with Vice chairman.
Client Assistance Specialist
SilverSearch, Inc., Marquette, MI
May 1998 – This summer 2003
Administered and ensure appropriate reaction to all client queries.
Developed and managed interaction with all corporate clients.
Provided coaching to clients on website utilization.
Coordinated with sales staff and keep effective interaction.
Prepared and examined organization intellect reviews for product performance.
Maintained and offered upgrade to all CRM data source.
Education
Bachelor’s Degree in Business Administration
Ryokan College, Los Angeles, CA