Lisa Conner
556 Rockford Road
Mansfield, MA 2048
(888)-763-2184
l.conner@emailaddress.com
Job Objective: Looking for a position as Table Assistance in a constant organization where I can use my skills to benefit the organization.
Summary of Qualifications:
Profound information of call signing and monitoring software
Sound information of PC customer and server options, application, connection, issue solving, analysis and repair
Extensive information of distant device support programs and fix procedures
Proficient with Ethernet and Structure Pass on technologies
Exceptional ability to handle all Help Table letters in a appropriate manner
Work Experience:
Desk Assistance, 2006 - Present
Intex, Inc., Mansfield, MA
Provided cellphone and distant settings, issue analysis, issue solving and fix of programs used by business and division workers.
Recorded all calls into an computerized monitoring system.
Responded to customers in a appropriate and joyful way.
Escalated problems that cannot be fixed to the proper stage.
Resolved components, application and cellphone problems for the purpose of offering immediate assistance to customers for issue quality.
Prepared published materials for the purpose of recording activities, offered published support and communicated information.
Performed follow up activities for the purpose of assuring customer care.
Desk Assistance, May 2000 – This summer 2005
Ninja Organization, Mansfield, MA
Responded to telephone and email demand as presented.
Assisted in solving, examining and technique training for Help Table – Level I staff when required.
Escalated uncertain problems and demands to the appropriate associates and escalation categories.
Followed current established documented process.
Reviewed and took appropriate activities of e-mails presented to the Help Table account.
Responded to excellent queries and asked for items.
Education:
Bachelor's Degree in Computer Technology, Alfred Adler Institution, New york, MN
Desk Support Resume Sample
