Colleen Gonzalez
2099 Goldleaf Lane
River Advantage, NJ 7649
(999)-258-3340
c.gonzalez@emailaddress.com
Job Objective: To secure the position of Deskside Assistance in lodge logic that will allow me to utilize obtained skills and encounter.
Summary of Qualifications:
Profound information of Application Set ups and information migrations
Extensive information of assessment and set up of main and side-line computer and social media hardware
Sound information of set up of watches, computer keyboard, rats, photo printers, fax machines, readers, routers, changes, fire walls, cupboard and multi-port information cancellations panels
Skilled in desktop support such as management of Ms windows 9x, 2000 and XP
Proficient in server support such as management of Ms windows NT, 2000 and 2003
In-depth information of Anti-spyware and Anti-virus software
Skilled in TCP/IP social media, DNS, DHCP, VPN, RDP and Active Directory administration
Ability to connect effectively both vocally and in writing
Work Experience:
Deskside Assistance, 2006 - Present
Hewlett-Packard Organization, Stream Advantage, NJ
Provided second stage support on problems increased from the Help Table.
Communicated problems to the appropriate Specialist, Developer, Administrator and Administrator when needed.
Maintained needed record, such as signing problems into the help-desk data source and confirming time.
Reported uncommon, worrying and recurring problems to the appropriate Specialist, Developer, Administrator and Administrator.
Maintained laptop computer submission pool and offered support to main laptop people who use computers, prepared laptop computers for submission, kept an modified activity log and worked with providers to maintain and fix laptop computer equipment.
Organized videoconferences and net-meetings for the local office.
Deskside Assistance, May 2000 – This summer 2005
Perot Systems, Stream Advantage, NJ
Escalated problems to appropriate next stage of support when needed.
Monitored allocated service calls to ensure appropriate finalization.
Ensured all-time confirming, expense confirming and other needed reports are precise and presented promptly.
Ensured maintenance and development of good customer relationships with all partners and customers.
Education:
Bachelor's Degree in Information Technology, Hult International Company School, Boston, MA
Deskside Support Resume Sample
