Carl Brode
3809 Jett Lane
El Segundo, CA 90245
(123)-412-7622
c.brode@emailaddress.com
Job Objective: Seeking a position as IT Help Table Assistance in a well-known organization where I can utilize my encounter and information.
Summary of Qualifications:
Remarkable encounter working in a Helpdesk environment
Proficient in including encounter using ticket monitoring system, MS Office package and MS Outlook
Skilled in using distant desktop computer and a relevant distant desktop computer control application
Sound information of Microsoft Operating Techniques and relevant applications
Excellent social and interaction skills
Strong attention to detail and capability to focus on tasks
Proven capability to repair PC programs and networking-related problems
Work Experience:
IT Help Table Assistance, 2006 - Present
Teksystems, Inc., El Segundo, CA
Troubleshot elements, application, and network issues over cellphone.
Provided on-site multiple support to multiple customers in different places.
Monitored and revealed on inbound telephone cellphone calls, issues, and solutions.
Prepared reports for a variety of corporate systems and programs.
Provided training to customers on application and elements components.
Administered installation of Personal Computers; application and peripheral devices.
IT Help Table Assistance, May 2000 – This summer 2005
Pomeroy IT Solutions, El Segundo, CA
Responded and documented cellphone calls and e-mails relevant to Computer Assistance issues.
Resolved application set ups, up-dates, and certification issues.
Ensured to track all the released application and elements stocks.
Managed to take care of application and elements issues through emails.
Education:
Bachelor's degree in Information Technology, Bill Carey College, Ms, MS
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