3196 Ruby Ogden Lane
Beaumont, TX 77701
(222)-542-6399
j.kimmel@emailaddress.com
Job Objective: Looking for perform with your organization as a Client Assistance Professional in the field to help further the organization as well as my own encounter.
Summary of Qualifications:
Vast contact center and support encounter in B2B Environment
Expert in identifying problems and offer resolution
Through knowledge of client connection management
Skilled in documenting electronic dealings while talking
with customers over the phone
Excellent social abilities, written and spoken interaction skills
Proficiency in Microsof company Office Applications
Willingness to change main concerns, projects, and perform plans to meet customer solutions standards
Strong crucial thinking, problem recognition and fixing ability
Work Experience:
Client Assistance Professional, May 2006 – Present
TIAA-CREF, Beaumont, TX
Performed authorized and non-registered revenue support actions.
Responded to client support needs via several methods of contact.
Fulfilled support and revenue support demands.
Executed client deal demands.
Computed client's economical data and produced economical and other opinions.
Monitored revenue pattern control actions and assured follow-up action.
Client Assistance Professional, Goal 2003 - Apr 2006
CareerBuilde, Beaumont, TX
Provided appropriate follow-up to client queries.
Maintained beneficial interaction with business customers.
Worked carefully with revenue staff to build and maintain beneficial client interaction.
Assisted revenue staff in determining up-sell possibilities.
Performed client involvement audits through B2B customer lifecycle opinions.
Ensured that the customers get expected solutions.
Education:
Bachelor's Degree in Information Technology, Bill Jewell College, Freedom, MO