2693 Par Drive
Pomona, CA 91766
(333)-751-3825
d.frankel@emailaddress.com
Job Objective: Expert Help Table Expert in search of a highly recognized company that will allow me to further increase my profession in this area.
Highlights of Qualifications:
Remarkable encounter supporting execution of business software efficiency solutions
Huge Information of Microsoft windows, Apple and Linux
Deep understanding of TCP & IP
Familiarity with basic problem fixing principles
Amazing capability to deal with difficult situations
Outstanding capability to provide issue resolution
Superior making decisions and problem fixing skills
Solid client support and interaction skills
Professional Experience:
Help Table Specialist
NCI information Systems, Inc., Pomona, CA
May 2006 - Present
Imparted Tier-1 contact and issue quality.
Coordinated with N-NC customers.
Aided PC and side-line set up.
Managed signing of issues.
Regulated occurrences and record alternatives.
Help Table Specialist
ATMP Talking to Team, Pomona, CA
March 2003 - Apr 2006
Imparted first level end client assistance.
Handled end client issues.
Aided phone callers with connection issues.
Coordinated with customers on position of open phone calls.
Managed assistance techniques and certification.
Education:
Bachelor's Level in Computer Science
Marywood School, Scranton, PA