May Ray
3829 Sussex Court
Waco, TX 76710
(111)-886-6141
m.ray@emailaddress.com
Job Objective: Looking for a place as IT Client Assistance in an company where I can implement my encounter and effectively promote the company’s development.
Summary of Qualifications:
Remarkable encounter in a Help Table, Client Support Middle and Contact Middle environment
In detail information of various operating-system & components techniques, MAC, Wintel, AS/400, and RS/6000
In-depth information of system methods (TCP/IP,DHCP,DNS,SMTP)
Great capability to multi-task and offer support to clients and staff
Proficient with Microsof company Workplace and control tools
Superb customer support skills
Ability to help distant users
Ability to connect extremely technological details to both technological and non-technical customers
Excellent dental and published interaction skills
Work Experience:
IT Client Assistance, 2006 - Present
Zions Bancorporation, Waco, TX
Evaluated issues as revealed and categorized the prospective cause and intensity.
Recorded key details about each support demand in an online help-desk program.
Ensured a higher level of precision and completeness in the information joined in the help-desk program.
Identified causes of issues and settled them by dealing with clients and co-workers.
Resolved released and assured to increase uncertain ones to a Cause Assistance Advisor.
Ensured to log and sustain information of customer concerns.
Facilitated to upgrade information and sustain organized.
Education:
Bachelor's Degree in Information Technological innovation, Hult Worldwide Business University, Boston, MA
IT Customer Support Resume Sample
