Kathryn Vaughn
4221 Ingram Road
Greensboro, NC 27406
(222)-769-2704
k.vaughn@emailaddress.com
Job Objective: Seeking a position as PC Assistance in an organization where I can utilize my encounter and abilities for the successful finishing each job task.
Summary of Qualifications:
Remarkable encounter in supporting various PCs, PDAs, laptop computers, photo printers and other side-line components
Proficient with Microsoft Office package of products including Word, Succeed, PowerPoint, and Access
Familiarity with PC compatible laptop computers and desktop computers, individual and program photo printers and basic accessibility control techniques
Profound abilities in installing and testing pcs, photo printers, and other peripherals
Excellent spoken and written communication skills
Superior client support skills
Work Experience:
PC Assistance, 2006 - Present
Kforce Technology Employment, Greensboro, NC
Resolved client issues in the areas of components & application installation, fix, update and servicing.
Partnered in matters concerning operation and application of pcs.
Resolved more complex set ups and servicing issues.
Provided guidance to clients in operating and maintaining systems.
Coordinated with clients to take care of details.
Analyzed and prepared reports on program issues.
PC Assistance, May 2000 – July 2005
Best IT, Greensboro, NC
Installed and tested pcs, photo printers, and other side-line devices.
Maintained all the laptop or pc and relevant application & components.
Provided technological support team to a variety of desktop pc users.
Identified program issues relevant to individual personal pcs and settled issues.
Reviewed and settled client demands and occurrences via tracking of Remedy Ticket Management System.
Coordinated with companies and traders to take care of fix issues.
Education:
Associate Degree in Computer Science, Tufts University, Boston, MA
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