Eunice Bowser
1069 Wood Oak Drive
Amarillo, TX 79101
(222)-685-5113
e.bowser@emailaddress.com
Job Objective: Looking to help your company with my encounter as Contact Middle Manager.
Highlights of Qualifications:
Remarkable encounter working as a supervisor within a trip center environment
Thorough knowledge of and expertise in high quality enhancement resources and processes
Familiarity with call center management resources, call center tracking and confirming software
Proficient with data source, word handling, worksheet, and demonstration programs.
Excellent written and spoken interaction skills
Amazing capability to evaluate and recognize client needs
Immense capability to perfectly type 35+ words per minute
Exceptional capability to work individually and with a team
Professional Experience:
Call Middle Manager, 2006 to until date
LogistiCare Solutions, LLC., Amarillo, TX
Monitored and trained associates on a regular foundation to maintain a advanced level of expertise.
Managed work-flow on the Contact Middle floor between inbound calls, reinforced functions and special tasks.
Provided technical assistance, training and staff development for the Customer Support Associates.
Provided reviews and trained to make sure call service and call high quality goals are met on a regular foundation.
Promoted a superior, client targeted atmosphere by handling the efficient distribution of high quality plan customers.
Call Middle Manager, This summer 2002 to This summer 2005
Verizon Emails, Amarillo, TX
Provided call center efficiency reviews and applied techniques to improve the booking procedure.
Monitored the factors of efficiency of the Contact Middle.
Recommended to develop call center procedure and procedure.
Identified and settled client issues and took part in routine communications with clients to make sure complete client care.
Ensured certification and research of reviews to improve the functions.
Education:
Bachelor’s Degree in Information Systems, Eastern Central School, Ada, OK