Antonio Adams
2295 Heavner Court
Burt, IA 50522
(111)-453-3013
a.adams@emailaddress.com
Job Objective: To obtain Client Proper care Manager position in which I can utilize my prior experiences to asset the reputation and growth of the organization. Hope to improve the company with my supervisor encounter.
Highlights of Qualifications:
Huge encounter in customer care assistance guidance and management
Exceptional information of the contact middle industry and best practices
Ability to carry out performance statistic, tracking, and assessment of Client Service Advocate
Proficient with relational data source control systems including Microsof company Access and Microsof company SQL 2000
Ability to effectively communicate in letters, e-mail and on the phone with customers
Ability to convey information of products and repair and understand instructions
Strong interaction and business skills
Excellent management, control and inspirational skills
Remarkable capability to produce top quality assistance services
Professional Experience:
Customer Proper care Manager, 2006 to until date
Audible, Inc., Burt, IA
Performed analysis to determine present and upcoming functional performance about the Contact Center.
Analyzed, prepared, and described recommendations for functional plans; trended upcoming requirements.
Evaluated Contact Center performance and revealed actual performance to requirements.
Analyzed performance trends and impact on goal accomplishment.
Assisted Contact Center control in determining problems that negatively affected Contact Center performance.
Customer Proper care Manager, This summer 2002 to This summer 2005
Amazon , Burt, IA
Managed voice, email, and chat assistance.
Ensured emails top quality and performance.
Implemented appropriate training with effective job aid and understanding development.
Optimized staff performance and applied new effectiveness.
Managed contract commitment performance delivery.
Implemented new project assistance functions.
Education:
Bachelor's Degree in Telecoms, California & Lee University, Lexington, VA
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