John Nance
4198 Lords Way
Henning, TN 38041
(222)-985-1399
r.nance@emailaddress.com
Job Objective: Looking for position as Client Support Administrator in which I can put my training to good use and create new abilities in the area. Looking to manage big or small categories and projects and help benefit the company as a whole.
Highlights of Qualifications:
Strong supervisory encounter in production organization
Outstanding knowledge of company framework, guidelines and procedures
Sound knowing of concepts and techniques for offering customer services
Familiarity with customer needs evaluation and evaluation of customer satisfaction
Proficient in Term, Succeed, Access, and Outlook
Excellent social and supervisory skills
Superior dental and published emails skills
Strong planning, company and effective time control skills
Amazing capability to understand and communicate complicated, delicate and technological situations
Uncommon capability to lead under
Professional Experience:
Customer Support Administrator, 2006 to until date
Ingenix, Henning, TN
Coordinated, supervised everyday, every week, per month actions of all customer service associates.
Ensured efficient quality plan all clients.
Served as escalation point for Group Brings and SME's on step-by-step and details.
Provided reviews to team and supervised efficiency against recognized company goals.
Ensured sticking to conventional guidelines and techniques.
Customer Support Administrator, This summer 2002 to This summer 2005
Honeywell Life Safety, Henning, TN
Assisted Support Administrator in accomplishing overall goals in developing excellent customer service.
Processed service and SI invoicing.
Managed service and SI postponed income.
Received and arranged service and customer purchases.
Documented customer purchase purchases.
Managed stock handling and stock precision.
Education:
Bachelor's Level in Business Management, Jesus College, Buford, GA
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