Bob Sanford
49 Kemper Lane
Provo, UT 84603
(333)-978-6606
d.sanford@emailaddress.com
Job Objective: To obtain Information Access Manager position in a highly established firm that will help to improve my profession, utilizing years of encounter to also help your organization.
Highlights of Qualifications:
Huge Supervisory encounter in Information Access function
Extensive working information of group handling and procedures
In-depth information data entry techniques and data source applications
Proficient at using Microsoft Office Package, order handling techniques and data source software
Strong group management and customer care skills
Superior organization, inspiration, management, and social skills
Excellent spoken and written connections skills
Ability to determine ratios, rates and basic algebra
Ability to type 40 wpm with 95% accuracy
Professional Experience:
Data Access Manager, 2006 to until date
Myriad, Provo, UT
Monitored programs to improve profession growth.
Ensured best service efficiency and modified group on new organization policy, programs and services.
Delegated, supervised and synchronized division functions to meet work deadlines required by customers and functions.
Ensured techniques are in place to accomplish retail goals and specifications of feedback, top quality requirements and records preservation program.
Monitored techniques and technology to allow for full assistance for the information entry and customer care specifications.
Determined assistance strategy for data entry top quality and customer connections assistance through the associates.
Data Access Manager, This summer 2002 to This summer 2005
ACS, Provo, UT
Reviewed top quality guarantee and retail audits for individual data entry individual.
Mentored and helped in the growth of Information Access individual.
Analyzed every week monitoring of representatives’ efficiency.
Participated in planning daily and every week maintenance activities and modified strategies to accomplish SLAs within available and allocated resource restrictions.
Resolved queries for all clients, directly and through Client Account Professional.
Assisted in the growth of and sticking to a powerful capacity strategy for Information Access.
Education:
Associate Degree in Computer Science, Kankakee Community College, Kankakee, IL
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