1596 Middleville Road
Pasadena, CA 91107
(111)-765-1657
c.cary@emailaddress.com
Career Objective: To use my abilities, coaching and encounters to secure a position as a client proper care professional lodge logic in the business.
Summary of Qualifications:
Strong encounter as Client Proper care Specialist
Proficient with software applications and hardware components
Strong project store and business skills
Excellent interaction and social skills
Outstanding capability to train new Client Proper care Associates in their job requirements
Amazing capability to operate in a high volume ACD environment
Work Experience:
Customer Proper care Professional, May 2006 - Present
Karma Holdings, Inc., Pasadena, CA
Handled calls from accounts for order positions.
Updated customer’s username and passwords.
Maintained organization records for regulating conformity.
Taken up customer’s queries regarding item functions.
Referred complaints of support and item failure to appropriate divisions for investigation.
Coordinated customer’s needs and other divisions as required guaranteeing things to look for.
Customer Proper care Professional, Goal 2003 - Apr 2006
Arrow Exterminators, Pasadena, CA
Provided assistance in coaching of new employees and helps coaching to further divisions.
Troubleshoot specific program functional problems encountered by customers and provided immediate solutions.
Updated and managed client data source files and assured accurate username and passwords are being prepared.
Scheduled technician’s sessions and assured efficient and effective program maintenance.
Researched alarm log, data source support log and payment history to identify the source of the issue and settled issue.
Documented all activity on CRT and on appropriate forms.
Education:
Bachelor’s Degree in Telecoms, Rockford College, Rockford, IL