4191 Bottles of wine Lane
Houston, TX 77030
(111)-310-5181
i.maloney@emailaddress.com
Career Objective: Seeking performance as a Client Interaction professional so I can use my abilities and past encounters to better the organization. Providing explicit knowledge to the table to improve your organization with my abilities.
Summary of Qualifications:
Certified connection control professional with huge encounter in Client relations
Proficient with Microsof company Office and internet
Excellent customer support and connection building skills
Excellent interaction and social skills
Strong venture control software and business skills
Remarkable capability to quickly recognize and react to exterior customer needs
Outstanding capability to associate well in modern environments
Work Experience:
Customer Interaction Professional, May 2006 - Present
Saxon Mortgage Services, Austin, TX
Resolved complicated features related to research and enhanced customer issues.
Serve as an escalation point for less experienced workers with non-routine queries.
Handled client queries are guaranteeing division support level analytics and RESPA recommendations.
Handled e-mail queries and assured all certified written demands are effectively documented.
Completed credit agency conflicts in an appropriate and precise way.
Trained employees and provided back-up to Team Lead.
Customer Interaction Professional, Goal 2003 - Apr 2006
Suburban Lp, Austin, TX
Addressed high number of inbound calls.
Resolved customer problems in a friendly and sensible way.
Ensured customer supports quality, performance, and precision for all call dealings.
Identified discover additional sales and support possibilities.
Pursued new customer possibilities.
Completed action on marketing strategies and non-active customer details, monitored leads, and taken cross-selling possibilities.
Education:
Bachelor’s Degree in Business & Telecoms, Saginaw Area State School, School Center, MI